Welcome to the Alfa Jewellers FAQ page! Discover concise answers to commonly asked questions about our exquisite and enchanting jewellery collection. From store hours to warranties and customisation options, embark on an extraordinary journey where opulence, craftsmanship, and elegance converge at Alfa Jewellers.

Can I find jewellery for special occasions like weddings or engagements?2024-04-02T11:33:05+00:00

Absolutely! Alfa Jewellers specialises in providing exquisite jewellery for special occasions like weddings, engagements, and other memorable events. Explore our collection to discover the perfect piece that symbolises your love and celebrations.

Are Alfa Jewellers diamonds certified?2024-04-02T10:29:15+00:00

Yes, the diamonds at Alfa Jewellery are certified. We source our diamonds from trusted and reputable suppliers who adhere to the highest industry standards.

Our diamonds are accompanied by diamond grading certificates from renowned gemological laboratories, such as the International Gemological Institute (IGI) India.

These certificates provide detailed information about the diamond’s cut, clarity, colour, carat weight, and other relevant characteristics. We prioritise transparency and ensure that our customers receive genuine and ethically sourced diamonds of exceptional quality.

Are the products certified or hallmarked?2024-04-02T11:29:06+00:00

Certainly! All our jewellery pieces are meticulously certified and hallmarked, ensuring their authenticity, quality, and compliance with industry standards.

Does Alfa Jewellers provide a certificate of authenticity for their products?2024-04-02T10:32:11+00:00

Yes, we provide a certificate of authenticity for our products, only for platinum, diamonds and other loose precious stones. However, please note that this certificate is not provided for jewellery set with precious stones.

Can I order a ring in a specific size that is not listed on your website?2024-04-02T11:29:56+00:00

We currently only offer ring sizes that are listed on our website. If the specific size you’re looking for is not available, we recommend exploring the available options or contacting our customer support for further assistance.

Does Alfa Jewellers provide certificates for diamond purchases?2024-04-02T10:33:19+00:00

Yes, we provide certificates for diamond purchases. We work with reputable gemological laboratories to ensure the authenticity and quality of our diamonds. Each diamond comes with a certificate that provides details about its characteristics, including the 4Cs (carat weight, colour, clarity, and cut). Please inquire with our sales associates or contact customer service for more information on diamond certificates.

Can I request a specific diamond cut for an engagement ring?2024-04-02T11:49:05+00:00

Yes, you can request a specific diamond cut for an engagement ring at Alfa Jewellers. However, in order to do so, you must purchase the loose stone from Alfa Jewellers, and then we will be able to accommodate your desired diamond cut for the ring.

What carat is the gold you carry?2023-08-02T04:21:16+00:00

We offer a variety of gold options, including 18K, 14K, 22K, and 24K gold. Our collection features exquisite pieces crafted from different gold carats to cater to various preferences and styles. Please explore our store or contact our customer service for more information on specific gold carats.

Does Alfa Jewellers provide a cleaning and maintenance guide for specific types of gemstones?2024-04-02T10:34:16+00:00

Yes, Alfa Jewellers offers a comprehensive cleaning and maintenance guide tailored to specific gemstones. Our Kundan Care Manual provides detailed instructions on how to properly care for your gemstone jewellery, ensuring its longevity and brilliance.

Does Alfa Jewellers offer a repair or maintenance service for watches?2024-04-02T10:36:34+00:00

No, Alfa Jewellers does not offer a repair or maintenance service for watches.

Can I purchase a gift card from Alfa Jewellers?2024-04-02T10:38:19+00:00

Yes, you can purchase a gift card from Alfa Jewellers in the form of a Alfa Jewellers Voucher, available. The gift cards have no expiry date, providing flexibility for your loved ones to choose from a wide selection of exquisite jewellery and accessories at their convenience.

Can I bring my old jewellery for trade-in or resale?2024-04-02T11:04:21+00:00

At Alfa Jewellers, we offer the option of trading in or reselling your old jewellery; however, this service is subject to our terms and conditions. We encourage you to visit our store or contact our customer service to learn more about the specific requirements and eligibility criteria for trade-in or resale.

Does Alfa Jewellers offer gift wrapping services?2024-04-02T10:39:54+00:00

No, Alfa Jewellers does not offer gift wrapping services at this time.

What are the available chain lengths for necklaces?2024-04-02T11:50:22+00:00

At Alfa Jewellers, we offer a range of chain lengths for necklaces, spanning from 14 inches to 34 inches, allowing you to choose the perfect length that suits your preferences and needs.

Do you provide a jewellery size guide?2024-04-02T11:51:04+00:00

No, Alfa Jewellers does not currently provide a jewellery size guide. For any inquiries or assistance regarding jewellery sizing, please feel free to contact our customer support, and we will be more than happy to help you find the perfect fit for your purchase.

Does Alfa Jewellers offer professional cleaning services?2024-04-02T10:52:39+00:00

No, Alfa Jewellers does not offer professional cleaning services. However, we do provide a range of high-quality cleaning products that are specifically designed to keep your jewellery looking its best.

Can I purchase loose gemstones from Alfa Jewellers?2024-04-02T10:40:49+00:00

Yes, you can purchase loose gemstones, and each gemstone comes with a certificate of authenticity to ensure its genuineness and quality.

Does Alfa Jewellers offer a return or exchange policy?2024-04-02T10:43:45+00:00

Yes, we offer an exchange policy. Customers can exchange their purchase within 7 days of the original purchase date, provided the item has the original tag attached. However, please note that certain terms and conditions do apply.

After the 7 days, we will buy back the gold at a 10% discount, i.e. at a price that is 10% less than the prevailing gold price. Your 8% GST cost will also be reimbursed.

Alfa Jewellers offers an instalment payment plan?2024-04-02T11:11:15+00:00

Yes, we offer an instalment payment plan. Customers are required to make a 50% upfront payment. The jewellery piece will be then kept in a locker. The remaining payment must be completed within 6 months, after which you can collect the desired piece of jewellery.

What are the store hours of Alfa Jewellers?2024-04-02T11:12:57+00:00

Coming Soon

Where is Alfa Jewellers located?2024-04-02T11:14:21+00:00

Alfa Jewellers is located at

Does Alfa Jewellers offer a warranty on their products?2024-04-02T11:15:35+00:00

We assure that our products meet the stated quality standards in terms of purity, but it does not cover any manufacturing defects or issues that may arise after the purchase. If you encounter any issues with the product due to manufacturing faults, you may not be eligible for a replacement or repair under our warranty policy. Please refer to the individual product details or contact our customer service for more information.

Can I request engraving on jewellery purchased from Alfa Jewellers?2024-04-02T11:16:35+00:00

At Alfa Jewellers, we currently do not offer engraving services for the jewellery purchased from our store.

What types of jewellery does Alfa Jewellers offer?2024-04-02T11:18:07+00:00

At Alfa Jewellers, we offer a diverse range of exquisite jewellery, from classic to trendy styles, catering to various occasions.

Does Alfa Jewellers offer customisation options?2024-04-02T11:20:01+00:00

No, Alfa Jewellers does not offer customisation options. Our collection features a wide range of exquisite jewellery pieces, but customisation services are currently not available.

Can I purchase jewellery online from Alfa Jewellers?2024-04-02T11:20:52+00:00

We currently do not have an option for online purchases. As of the moment, we are committed to offering our valued customers a personalised and engaging experience at our physical store in Chennai. We warmly invite you to visit our store to explore our wide range of designs and receive expert guidance from our dedicated team.

Does Alfa Jewellers offer resizing or repair services?2024-04-02T11:21:38+00:00

Yes, we offer resizing and repair services; however, the availability of these services depends on the item in question. Please reach out to our customer service team or visit one of our stores to inquire about the specific item you wish to resize or repair, and our experts will be delighted to assist you accordingly.

Does Alfa Jewellers provide a certificate of authenticity for their products?2024-04-02T11:22:15+00:00

Yes, we provide a certificate of authenticity for our products, only for diamonds, platinum, and loose precious stones. However, please note that this certificate is not provided for precious stone jewellery.

What payment options are available at Alfa Jewellers?2024-04-02T11:23:23+00:00

We offer a variety of payment options to make your shopping experience convenient and secure. However, please note that currently, we do not accept PayNow and PayLah as payment methods. Nevertheless, you can still make payments using other popular methods such as credit/debit cards, cash, or online banking.

Does Alfa Jewellers offer financing options?2024-04-02T11:25:18+00:00

Yes, we offer financing options through credit card instalments, allowing customers to opt for convenient payment plans of 12 or 24 months, depending on the bank they are associated with.


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